Drummond Catering in Over, England Closed now

Reviews about Drummond Catering

• ★ ☆ ☆ ☆ ☆

  2018-02-22, by The Lazy Trout
  Bought a chargrill from this company before xmas. Poor quality product that wasn't fit for the commercial catering industry as it was sold. Had three separate problems. At the point at which it wasn't working at all I was asked what I wanted to do (a good response I thought at the time!) and I told them I would prefer a refund, which they agreed to do. However after returning the product to them, they said they couldn't do this due to its condition. It was only used in our professional kitchen for 1 month.(The warranty was for 12 months.) As I was expecting a refund I had already bought a replacement product elsewhere. As things stand, despite numerous phone calls, they are refusing to offer a refund and I'm still waiting for them to quote me to have the product shipped back to me, not that its going to be of any value to me, I just don't like the idea of them keeping it!! Shocking customer service and in my opinion this is definitively a company to avoid.